We need the model number and date code of your heater to verify that it is part of the recall.
Order A Return Kit
If your heater qualifies, we will need your mailing information so we can send you a return kit. The kit will have instructions, explaining how to return the cord from your heater (including the plug) and an Eligibility Form.
Return The Kit
Once you receive the return kit, please follow the enclosed instructions. You will need to fill out an Eligibility Form and return the heater cord to us (including the plug) so that we can verify your heater. A pre-paid shipping label is included in the kit, so sending the cord will be free of charge
After we receive your cord (including plug) and Eligibility Form, and verify that your heater is part of the recall, we will issue a reimbursement check and send it to the address you’ve provided.
The first step is to find out if your heater is the model being recalled.
Check Your Heater